FAQ
Delivery
The delivery time is 1 to 5 business days.
International
We have an in-house delivery service for the Québec region, Lévis, Montmagny, the South Shore, Saint-Anne de Beaupré, Trois-Rivières, and surrounding areas. For deliveries farther afield, we use Canada Post.
A delivery fee of $10 applies to all orders. Delivery is free on orders of $50 or more
No! There are no fees for preparing your order for in-store pickup. You can place your order online and pick it up at our store without any additional charges.
We invite you to call us at 418-266-2128 during our office hours. We will resolve the issue quickly to ensure you receive quality service.
If you need your order faster than our standard delivery time, please contact us at 416-266-2128. We will find a solution quickly to ensure your complete satisfaction.
Returns and Exchanges
Call us at 418-266-2128 or email info@tatum.ca. We will find a quick solution to resolve the issue.
Yes! You can exchange or return any items from our store if they do not meet your expectations. However, if it's coffee beans, we can only exchange them due to incorrect grinding. We do not offer refunds on bulk coffee.
Coffee Beans
Yes! We roast every week to provide you with unmatched freshness.
They come from micro-lots, meaning the beans are grown on smaller farms, in smaller quantities, and through a more artisanal process. Taste the excellence and experience the difference in every sip!
If the coffee is ground, we recommend purchasing a smaller quantity, as ground coffee stays fresh for only one to two weeks. That’s why it’s better to buy a smaller format more frequently than a larger one. However, if the coffee is in whole beans, it can stay fresh for over a month! In that case, we don’t recommend any specific format—choose what works best for your needs.
Airtight containers are perfect for keeping your coffee optimally fresh, as they protect it from air and light. Store your coffee at room temperature to preserve its flavor and aroma.
You can definitely use espresso coffee beans for any type of brewing! However, keep in mind that it’s the brewing method that will bring out the beans’ full flavor and aroma potential. At Tatum Café et Brûlerie, our coffee profiles and roasting recipes are developed with a specific brewing method in mind—so for the best experience, we recommend using the beans with their intended preparation. That said, feel free to experiment and enjoy your coffee the way you love it most!
The longer the brewing time, the coarser the grind should be — and the shorter the brewing time, the finer the grind. To find the perfect grind size for your machine with your grinder, it’s all about a bit of trial and error. Start with a recommended grind for your brew method, test it, and make small adjustments until the taste and extraction feel just right!
Training for Individuals
These terms and conditions ("Terms", "Agreement") are an agreement between the website operator ("Website Operator", "we", "us", or "our") and you ("User", "you", or "your"). This agreement outlines the general terms of your use of this website and any of its products or services (collectively referred to as "Website" or "Services").
Although this website may be linked to other websites, we are not directly or indirectly involved in any endorsement, association, sponsorship, affiliation, or membership with any linked website unless explicitly stated otherwise in this Agreement.
You should carefully read the legal notices and other terms of use of any website you access via a link from this website. Your linking to other off-site pages or websites is at your own risk.
The website may use cookies to personalize and enhance the user's browsing experience on this site. The User can configure their browser to be notified and reject the installation of cookies we send. However, please note that refusing cookies may affect the functionality of certain features on our website.
Services for Businesses and Individuals
These terms and conditions ("Terms", "Agreement") are an agreement between the website operator ("Website Operator", "we", "us", or "our") and you ("User", "you", or "your"). This agreement outlines the general terms of your use of this website and any of its products or services (collectively referred to as "Website" or "Services").
Although this website may be linked to other websites, we are not directly or indirectly involved in any endorsement, association, sponsorship, affiliation, or membership with any linked website unless explicitly stated otherwise in this Agreement.
You should carefully read the legal notices and other terms of use of any website you access via a link from this website. Your linking to other off-site pages or websites is at your own risk.
The website may use cookies to personalize and enhance the user's browsing experience on this site. The User can configure their browser to be notified and reject the installation of cookies we send. However, please note that refusing cookies may affect the functionality of certain features on our website.
Notre boutique à café Tatum
These terms and conditions ("Terms", "Agreement") are an agreement between the website operator ("Website Operator", "we", "us", or "our") and you ("User", "you", or "your"). This agreement outlines the general terms of your use of this website and any of its products or services (collectively referred to as "Website" or "Services").
Although this website may be linked to other websites, we are not directly or indirectly involved in any endorsement, association, sponsorship, affiliation, or membership with any linked website unless explicitly stated otherwise in this Agreement.
You should carefully read the legal notices and other terms of use of any website you access via a link from this website. Your linking to other off-site pages or websites is at your own risk.
The website may use cookies to personalize and enhance the user's browsing experience on this site. The User can configure their browser to be notified and reject the installation of cookies we send. However, please note that refusing cookies may affect the functionality of certain features on our website.